Streamline Your Operations So you can Focus on What Matters Most

You know your business…
you know what drives success…

The challenge is having the time, structure and operational support
to keep everything moving.

Book A Discovery Call

I help business owners create operational clarity, document critical processes, coordinate projects, and build systems that reduce day-to-day friction. My approach combines decades of operational leadership experience with practical AI integration to help businesses operate more efficiently without adding unnecessary complexity.

Whether you need ▶ a Project Sprint ▶ a specific system built ▶ ongoing operational support.
there is a level of engagement designed to meet you where you are.

Backbone Sprint

Custom sprint pricing based on project scope.

Best for business owners who have a defined piece of work that needs to get done.

The Backbone Blueprint is the entry point for Backbone Sprint

One priority. A defined scope. Real progress.

There are always things on the list that matter, but keep getting pushed aside for client work, sales, and the priorities that demand your attention.

A Backbone Sprint gives that work a defined scope and focused attention so it can finally move forward.

Examples of Backbone Sprint work:

  • Working through a backlog
  • Cleaning up and organizing a system
  • Completing a batch of administrative work
  • Organizing files or information
  • Research and information gathering
  • Managing a defined batch of outreach or follow
  • Tackling a project that’s been sitting on your list

Backbone Project Build

Starting at $1,500/month ·

Best for business owners who need focused attention on specific projects.

Customize projects to keep your business focused and on track.

Investment: For up to 3 defined deliverables.

  • Examples of Backbone Build projects:
  • SOP creation and documentation
  • Workflow design and optimization
  • Client onboarding systems
  • Project management system setup
  • AI-assisted workflow implementation
  • Research and decision-support projects
  • Operational documentation cleanup

Operations Partner

Starting at $2,500/month ·

Best for established business owners who need ongoing operational coordination.

The Operational Backbone for Scaling Founders. Ongoing, part-time operational support, not a single project.

When you need a proactive partner who actively optimizes your systems, cleans up your workflows and thinks alongside you to keep the backend running flawlessly.

Investment: Division of labor with a trusted partner who can own their share of the work.

What’s included each month:

  • SOP & Knowledge Base Engineering: ongoing maintenance and expansion of your procedures as your business changes
  • Workflow Automation & AI Optimization: Audit your current tech stack, eliminate manual bottlenecks, and implement smart AI tools to cut down task time.
  • Digital Ecosystem Overhauls: keep your systems, files, and tools organized as your team and needs grow
  • AI-Assisted Content Systems: Streamline your content pipeline using AI prompts and frameworks to speed up drafting, formatting, and scheduling.

FAQ

Most Operations Assessments are completed within 1–2 weeks. Backbone Project Build timelines vary by scope and are outlined during the Discovery Call. Operations Partner is an ongoing monthly retainer with no end date.

Most clients start with the Operations Assessment since it gives us a clear, documented starting point. If you already know exactly what you need built or want ongoing support, we can discuss starting with a Backbone Project Build or Operations Partner retainer instead.

Backbone Project Build is designed for a single, defined project rather than ongoing support. A defined scope, like SOP documentation or workflow setup, with no ongoing retainer required.

I take on standalone projects for clients who need hands-on execution. Examples include: newsletters/ blogs, deck formatting, document cleanup or inbox/calendar management. We can discuss your exact needs during our Discovery Call.

I use the tools, programs and apps my clients already use. The work lives within their ecosystem. That way when the work ends, the client owns the work and there is no back-and-forth or transfer of data required.

I store all client login details and sensitive information in a secure password manager. I never keep credentials in email, shared documents, or unsecured files.

I work with small business owners from a variety of backgrounds. I enjoy the diversity provided by different industries. Most operational systems and processes translate well across different markets. We can discuss how this applies to you during our Discovery Call.

I incorporate AI processes as it makes sense to do so. It is my belief that AI should be used to enhance the work, not replace human integrity.

Services may include AI-assisted tools and processes, with all work reviewed and approved by Denise Maples before delivery.

What people say about working with me

  • “I had the privilege of working with Denise for several years in an interdisciplinary team setting. She is exceptionally hardworking, driven, and highly organized. Her attention to detail is unmatched, and her thoroughness is equally commendable. Collaborating with her across numerous cases was a genuine pleasure, and I would welcome the opportunity to work with her again without hesitation.”
    Melinda C Jurgensen, M.S., BCBA
    Applied Behavioral Advancement, LLC.
  • “It has been a pleasure to collaborate with Denise Maples. Her contributions have significantly benefited my business, and she consistently approaches her work with a proactive attitude. She demonstrates thoroughness, efficiency, and proficiency across various communication channels, including email, social media, in-person interactions, and phone calls. This optimization has allowed for greater focus on core responsibilities, and maintaining up-to-date client files has also ensured compliance with company state regulations.”
    Erin Shulman
    Founder, All Seasons Services
  • “I had the opportunity to work alongside Denise Maples during an academic program where she consistently stood out as organized, reliable, and easy to collaborate with. She’s proactive, detail-oriented, and communicates clearly, whether working through complex requirements or supporting others on the team. Denise brings a great balance of professionalism and genuine care to her work, and she’d be a strong asset to any mission-driven business or small business professional.”
    Jolene Grube
    Founder
    UpFront Virtual Assistant

Next Steps:

Step 1 – Discovery Call

Begin with a discovery call with me to discuss your business goals and needs. We decide if we’re a good fit to work together. Click here to schedule a time on my calendar.

Step 2 – Choose Your Best Engagement

During the Discovery Call, we decide which engagement best fits your business needs at this time.

Step 3 – Onboarding

We’ll meet by phone or video call to align on priorities, communication, timelines, and next steps so the work can begin smoothly.

Recognition & Certifications